FREQUENT QUESTIONS

You should find answers to common questions about Lavengel®, its usage, and its storage on this page. For all matters related to shipping and refunds, please visit our Shipping + Returns page.

If you (or your dog) are burning with a question that you can't seem to find the answer to, email us at info@lavengel.com. We will update this list as time passes and more questions arise.

General

What exactly is in Lavengel®?

The short answer: magic and science juice. The longer answer: Vitamin E TPGS (D-alpha-tocopherol polyethylene glycol succinate), deionized distilled water, lavender oil (Lavandula angustifolia), Vitamin C (Ascorbyl Palmitate), and Zinc (Zinc-L-Aspartate). It has a consistency slightly thicker than honey and is water-soluble.

Does it contain any preservatives or chemicals?

No, and we are adamant about that. Lavengel® is made out of the highest quality ingredients that we can source to create this incredible nutritional gel.

What is “water-solubilized” lavender oil?

Lavender oil is a composition of fatty acids and is not soluble with other water-loving (soluble) components. We transform lavender oil into a water-soluble oil, allowing it to be incorporated into Lavengel®. That way, it can interact with the other ingredients to reduce pain and itching and enhance skin repair.

How and when do I apply it?

Make sure the skin is clean and dry before applying (use a mild soap and water to clean, and gently pat to dry). Apply the gel 2 to 3 times per day to the affected skin area. Remember - and we’ll keep saying this - a little bit goes a long way. All you need is a thin layer for the gel to work.

Should I use a bandage over the gel?

You don't need to bandage the affected area after you've applied the gel, but you can do so. However, if the affected area is within a high-impact area (say, around your fingers, joints, or areas constantly rubbed by clothing), a bandage would be advisable.

How long before I notice results?

First of all, you (and your pupper) should notice a significant reduction in pain or irritation almost immediately upon applying it to the skin (try it on a fresh mosquito bite for noticeable results). Now, how quickly the overall skin disruption will clear up depends on its type, severity, and treatments (if any) used in conjunction with Lavengel®. Speaking from the experience of using the gel on its own, we've seen and received word of results as soon as 1-2 days on cuts, minor rashes, minor burns, hotspots, fluid-filled blisters, etc. With consistent administration, positive improvement (such as decreased redness, swelling, size, level of irritation, etc.) is nearly always noticed within 3-5 days. The more severe cases will require a week or more of consistent application to get the skin back to normal. To be perfectly frank, if you apply Lavengel® faithfully and consistently for ten days and don’t notice any positive improvement whatsoever, send it back for a refund and consult a doctor.

Where is the best place to store it?

Ideally, a tube of Lavengel® should go wherever you (and your pup) go, and a second tube is kept at home in a medicine cabinet or first-aid kit. We do recommend that you store it in a cool, dry place to maintain the viability of the gel. Storing it in the fridge is also OK. We do not recommend storing the product in a hot car, as high temperatures decrease the viscosity and may diminish the viability of the gel over time.

Will it still work if stored in a hot environment?

We have used an accelerated aging test (elevated heat exposure) to determine our initial shelf life (2 years) for Lavengel®. Heat will decrease the viscosity of the gel, and prolonged exposure to hot temperatures may decrease the effectiveness of the product. So, we advise against keeping it in your car during the summer.

Does it come in a bigger size?

No, not at this point in time. But, a very small amount (teardrop size) goes a long way when you massage it into the skin. You do not need a large amount of the gel to get results--a thin film is all that’s necessary.

Do you offer bulk discounts?

As of now, we only offer bulk discounts to approved vets and retailers. For those fine people who are interested in becoming a retailer, see our Become a Retailer page.

Is it waterproof or sweat-proof?

Because Lavengel® is water-soluble, it is (unfortunately) not waterproof or sweat-proof.

Does it stain fabrics?

It doesn't typically stain fabrics. If you get some on your clothes, it should come out in the wash because it's water-soluble.

How long until it expires?

The current shelf life is 2 years from the manufacture date. However, we are currently testing retained samples from manufacturing. The samples are kept and tested over time to determine the actual shelf life of the product. We are still some time away (later 2021 and beyond) from having a new validated shelf life.

Where's it made?

Lavengel® is contract-manufactured for RTD Neutraceuticals, LLC by Applied Laboratories, Inc. in Columbus, Indiana. Applied Laboratories, Inc. is a GMP (Good Manufacturing Practices) plant and creates a uniform, unadulterated, and consistent product. They took our initial laboratory procedure and converted it to use commercial-scale equipment.

Where do the ingredients come from?

The short answer: God. The longer answer: They are all sourced from North American vendors and are produced and verified for purity under cGMP (Current Good Manufacturing Practices).

Is there a lavender-free version?

We've developed and tested a version that doesn't contain lavender oil, and we've shown that it has the same efficacy in assisting the repair of disrupted skin, sans the lovely lavender scent. At this time, we are not able to offer that version commercially.

Is it FDA-approved?

Not currently. Lavengel® is considered a topical nutritional supplement by the FDA. Simply put, FDA approval requires an immense amount of explicit research (i.e. monetary capital) that is currently outside of our scope.

Is Lavengel® patented?

Yes, as of February 9, 2021, RTD Neutraceuticals, LLC (parent company of Lavengel®) has been issued United States Patent #10912759, formally titled, "Topical Gel Compositions for the Treatment of Staphylococcal Infections."

Is it still under research?

Oh, yes. Several research trials are currently underway, helping us to further elucidate its mechanisms of action. It was tested and researched for ten years prior to commercialization because we wanted to offer a truly effective, verified, consistent, and stable product. Did taking that approach cost more time and money? Yes, but we wanted to ensure the safety of the product for dogs and their best friends.

Where can I see the research?

We’ve got a heap of research and nerd-tastic information for you at lavengel.com/research.

Safety

Is Lavengel® safe for cats?

Lavengel® is NOT to be used on cats. While Lavengel® itself has not been proven harmful to them, a component of lavender oil (linalool acid) is found to be unhealthy for cats. Since Lavengel® contains lavender oil, we want to err on the side of safety. We are working on a different formulation that can be used on cats (and humans) that does not contain lavender oil.

Is it safe for other animals?

This is currently being researched, but people have successfully used it on horses, birds (chicken and toucan), pigs, a bat-eared fox, and rodents. While the success list is growing, we have definitely ruled out cats. We are working on a different formulation that can be used on cats.

Is it safe for humans?

Yes, Lavengel® was originally created for humans. It is comprised of nutrients and is safe to use on your skin to assist in the healing of a myriad of different skin conditions. You should not, however, put it in your eyes or use it if allergic to lavender.

On what skin issues have people used it?

People have reported using the gel topically with success on cuts, scrapes, burns, abrasions, eczema, shingles lesions, fluid-filled blisters, Staph infections (including MRSA), post-surgical incision lines, cow parsnip rash, poison ivy, ringworm, certain types of psoriasis, bug bites, spider bites, bee stings, ringworm, disrupted skin from radiation treatments, and cold sores. The list is steadily growing as people try it on different things.

Is it unsafe to use on any skin issue?

We do not recommend using Lavengel® on large open wounds.

Is it safe to use past the expiration date?

We currently have a 2-year expiration date on Lavengel®. We are testing our retained manufacturing samples to determine if and how fast the antioxidant capacity of the gel decreases over time. As we gather that data, we will adjust the shelf-life accordingly. We do not recommend using Lavengel® after it has expired, but we won’t tell you how to live your life.

What happens if my dog licks it?

First of all, Lavengel® is safe for dogs to lick. The ingredients in Lavengel® are nutrition-based and will be metabolized in the body as a nutrient - without messy internal side effects that chemicals can cause. That said, it is not intended to be ingested; it’s more effective when used topically. Hot spots are very itchy, and dogs lick the affected area in an attempt to heal it, especially when it involves their paws (dogs tend to lick their paws in general). Our observation is that once Lavengel® is applied, it is best to keep your dog busy for a few minutes so the gel can properly absorb. Once they notice the relief, they tend to leave the area alone. If they do decide to give it a lick, it’s typically a one-and-done trial. However, this may depend on the dog's temperament and the severity of the skin condition.

What happens if a human adult or child ingests it?

The ingredients in Lavengel® are nutrition-based; they are metabolized and used by the body. Assuming no lavender-based allergies, it's safe. We do not recommend Lavengel® as a staple of your diet though; you'll find it doesn't have the most pleasant taste.

Can it be used on all dog breeds?

As far as we know, yes. But, if your dog is a cat, then there may be a problem (see "Is Lavengel® safe for cats?").

What if you’re allergic to lavender?

If you (the human) are allergic, wear gloves when applying it to your dog. Avoid getting any of it on you. Obviously.

What happens if it gets in the eyes?

First off, avoid getting Lavengel® in your eyes. But if you do, flush your eyes with cold water to dilute and remove the gel (it is water-soluble). It may sting, but it should not be harmful.

Is it flammable?

No, and lighting it on fire is simply wasteful.

Can I mix it with anything?

We can't verify the safety of Lavengel® if it is mixed with other creams, lotions, or products of any kind. If you decide to mix Lavengel® with anything, do so cautiously. Also, stop using the blend and consult a physician if any skin irritation occurs.

Misc.

How do you handle shipping and returns?

Please visit our shipping + returns page for all information related to wonderful world of shipping, receiving, and returns.

Who owns Lavengel®?

RTD Neutraceuticals, LLC, a small, privately-owned company in Johnson City, Tennessee, owns the product.

Are you hiring?

Thanks for your interest or polite curiosity! Please check our careers page for more info.