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Frequently Asked Questions

Your Lavengel® questions answered! For all matters related to shipping and refunds, please visit our Shipping + Returns page. If you (or your dog) are burning with a question that you can't seem to find the answer to, email us at info@aoxbio.com.

General

What is in Lavengel?

The simplified answer: Vitamin E TPGS, water, lavender oil, Vitamin C, and zinc.

In scientific terms: Vitamin E TPGS (D-alpha-tocopherol polyethylene glycol succinate), deionized-distilled water, lavender oil (Lavandula angustifolia), Vitamin C (Ascorbyl Palmitate), and Zinc (Zinc-L-Aspartate).

What canine skin issues is it effective against?

We always recommend consulting with your veterinarian for all of your dog’s serious skin issues and health concerns.

Lavengel® has been found to be effective against many skin issues, including:

• abrasions + scrapes

• acne + pimples (pustules)

• bacterial infections

• bee + wasp stings

• blisters

• burns

• cuts + small wounds

• dry skin spots

• flea, tick, and insect bites

• hotspots

• in-grown hairs

• irritated skin

• itchy/irritated ears

• itchy/irritated paws + irritations between toes

• post-surgical incision lines

• rashes

• scabs

• small abscesses

• sores

• spider bites

• warts of various types

• wrinkle irritations

As our friend, Dr. Karen Stone, DVM, puts it, "[On] anything that's causing redness, irritation, and is itchy to the dog, we've used it."

How long before I notice results?

First, we will always recommend consulting with your veterinarian for all of your dog’s serious skin issues and health concerns.

Your pup should notice a significant reduction in pain and/or irritation almost immediately upon applying it to the skin. How quickly the overall skin disruption will clear up depends on its type, severity, and treatments (if any) used in conjunction with Lavengel®.

With that said, we've seen results as soon as 1-2 days on cuts, minor rashes, minor burns, hotspots, fluid-filled blisters, etc. With consistent administration, results such as decreased redness, swelling, size, level of irritation, etc. are nearly always noticed within 3-5 days. More severe cases will require a week or more of consistent application to get the skin back to normal.

If you apply Lavengel® faithfully and consistently for ten days and do not notice any positive improvement whatsoever, send it back for a refund and consult a professional.

What is AOXaid?

Short version, AOXaid™ is the proprietary name of the formula that makes up Lavengel® and other products by AOX Biopharma, LLC.

More formally, AOXaid™ is our patented formulation that features antioxidants and skin nutrients that function as a highly effective delivery system to increase the bioavailability of the ingredients, thereby allowing them to be better absorbed by the body and promote more significant healing, pain inhibition, and antimicrobial benefits.

Does Lavengel contain any preservatives or chemicals?

No, and we are adamant about that.

Lavengel® is made out of the highest quality ingredients that we can source to create this incredible nutritional gel.

Does Lavengel come in a bigger size?

We are currently researching ways to work with the formula, increase the quantity, and offer new variations of Lavengel in 2024.

However, as of now, the 8g tube is the only available size.

Where do the ingredients come from?

All of our ingredients are sourced from North American vendors and produced and verified for purity under cGMP (Current Good Manufacturing Practices). This is the same quality standard used for pharmaceutical products.

Where is Lavengel made?

Lavengel® is currently contract-manufactured for AOX Biopharma, LLC by a cGMP (current Good Manufacturing Practices) facility in Cincinnati, Ohio.

What is the gel's consistency like?

Lavengel® has a consistency similar to honey, only slightly thicker.

How and when do I apply it?

Make sure the skin is clean and dry and that any bleeding has stopped before applying (use a mild soap and water to clean, and gently pat to dry). You may need to trim excess or matted fur around the area. Apply the gel 2 to 3 times per day to the affected skin area.

Remember, a little bit goes a long way. A teardrop-sized amount will cover an area of about the size of the back of the hand once massaged in. All you need is a thin layer for the gel to work.

Keep your pup distracted for a few minutes so that the gel has a chance to absorb. Once they notice the lack of irritation, they tend to leave it alone. If they lick it off, you'll want to reapply it.

If Lavengel® is submerged in water for some time, it will dissolve, so you will need to reapply it after the skin has dried.

Where is the best place to store Lavengel?

Ideally, a tube of Lavengel® should go wherever you and your pup go, and a second tube can be kept at home in a medicine cabinet or first-aid kit.

We do recommend that you store it in a cool, dry place. Storing it in the refrigerator is acceptable, too.

We do not recommend storing the product in a hot car, as high temperatures decrease the viscosity and may diminish the viability of the gel over time.

Will it still work if stored in a hot environment?

Heat will decrease the viscosity of the gel, which could possibly cause it to leak out of the tube. Prolonged exposure to hot temperatures may decrease the effectiveness of the product. So, we advise against keeping it in your car during the summer or storing it in other heated environments.

Is Lavengel waterproof or sweat-proof?

Because Lavengel® is water-soluble, it is (unfortunately) not waterproof or sweat-proof. This property helps it to absorb into the skin at a faster rate, but it comes at the cost of resistance to external moisture.

Does Lavengel stain fabrics?

It is not known to stain fabrics. If you get some on your clothes, it should come out in the wash because it's water-soluble.

Is Lavengel really patented?

Yes! As of February 9, 2021, RTD Neutraceuticals, LLC (now AOX Biopharma, LLC, parent company of Lavengel®) has been issued United States Patent United States Patent #10,912,759, formally titled, "Topical Gel Compositions for the Treatment of Staphylococcal Infections."

Can I find Lavengel in stores?

Unfortunately, you won't find us in a major retailer yet. Right now, Lavengel can only be found in select locally-owned health food stores, local pet supply shops, and veterinary clinics.

If you know of a local pet supply store, veterinary clinic, or groomer that could use our product, let us know, or have them reach out to us!

Do you offer bulk discounts?

As of now, we only offer bulk discounts (on cases of 24 individual tubes) to approved veterinarians, professionals, and retailers.

For those who are interested in becoming a retailer, see our Retail page, and reach out to us at orders@aoxbio.com.

How do I order a case of Lavengel?

Reach out to us at orders@aoxbio.com. Note: We only sell cases of Lavengel® to approved professionals and retailers.

For those who are interested in carrying Lavengel® - whether for in-house use, general sale, or both - see our Retail page for more details.

Where can I see reviews?

Reviews can be seen on our Reviews page, at the bottom of our product pages, and, of course, on our Amazon listing.

If you'd like to leave us a review, look for the link on our Review page, OR send us one via email to info@aoxbio.com.

We would love to feature your pet on our website and social, so please be sure to send us your photo and video testimonials!

Safety

Is lavender oil toxic to dogs?

Simple answer: Lavender oil is not toxic to dogs unless it is administered in very large quantities (this applies orally and topically).

Lavengel® does not contain enough lavender oil in an entire tube that would be considered harmful to a healthy dog. It was researched and developed for over 10 years to be safe for dogs and is currently used in veterinary clinics.

It is possible that your dog has an allergic reaction to lavender (i.e., an area becomes more red and inflamed after applying) though this has been extremely infrequent.

As with any over-the-counter or prescribed product, if your dog exhibits an adverse reaction to Lavengel®, we recommend discontinuing use and consulting your veterinarian.

Answer from Lavengel's founder and creator, W. Andrew Clark, Ph.D, RD:

We have developed a significant amount of data supporting the efficacy and safety of Lavengel® in addressing dermatological problems that occur in canines. Research has reported benefits of lavender oil including antimicrobial activity, an anti-anxiety effect, and a reduction in itching. In the formulation of Lavengel®, we are able to have the benefits of lavender oil at a level that is safe - even if consumed by the animal.

Lavender oil is only toxic to canines when administered in excessive quantities. Whether it is applied topically or consumed orally, there is not enough lavender oil contained within an entire tube of Lavengel® - or several, for that matter - that could be considered harmful, even to a small dog. The larger the dog is, the greater the dose would be required to cause harm.

Generally, we recommend using a dose of one 3/16-inch dot (less than the diameter of a pencil) for a 3-inch by 3-inch area (the size of a Post-It note). Your use may vary.

As with any over-the-counter or prescribed product, if you observe any skin reaction, digestive upset, or behavior issues, you should immediately discontinue use and consult your vet.

W. Andrew Clark, Ph.D, RD, is a Professor of Clinical Nutrition and Associate Dean of Research at East Tennessee State University. He has training in animal and human nutrition from Colorado State University, the University of Delaware, and North Carolina State University. Dr. Clark has over 44 years of post-PhD nutrition experience and is the inventor of Lavengel® and other nutritional products.

Should I put a bandage over Lavengel?

A bandage is not required after applying Lavengel®, but in many cases, it would be advisable. If the gel is used on sensitive or high-impact areas (e.g., near hip joints or on a paw, a bandage would be advisable.

Dogs tend to instinctively lick an area in an attempt to soothe pain or irritation, and they may lick the gel off. In certain cases, an Elizabethan collar (cone or donut) may also be necessary to prevent them from being able to lick an affected area.

You should consult with your veterinarian as to whether a bandage and/or cone is needed. They can also show you how to properly apply them.

Can Lavengel be used on all dog breeds?

We have no reason to believe that it would be unsafe for any dog breed.

Can I use Lavengel in conjunction with other medications?

Lavengel® can be used in conjunction with oral medications, such as Apoquel®, or injections.

However, we cannot verify the safety of Lavengel® if it is mixed with other creams, lotions, or topical products of any kind.

If you decide to use Lavengel® with another topical, do so cautiously. Consult a physician if any skin irritation occurs.

What happens if my dog licks Lavengel?

Lavengel® is safe for dogs to lick!

The ingredients in Lavengel® are nutrition-based and will be metabolized in the body as a nutrient - without messy internal side effects that chemicals can cause.

That said, it is for external use and not intended to be ingested.

What happens if a human ingests Lavengel?

The ingredients in Lavengel® are nutrition-based; they are metabolized and used by the body. Assuming no lavender-based allergies, it's safe.

Is Lavengel safe for other animals?

Yes. Lavengel® has actually been successfully used with other animals (horses, birds, pigs, a bat-eared fox, and rodents), although extensive research has not yet been conducted. Because it is chemical and preservative-free and made with nutrients, we believe Lavengel® is safe to use for the vast majority of animals.

However, there is a component in lavender oil (linalool acid) that is found to be unhealthy for felines, so we do not suggest use on cats.

Why is Lavengel not recommended for cats?

By nature, lavender oil contains a component called linalool acid, which has been found to be unhealthy for cats in substantial amounts.

While we do not believe there is enough lavender oil in Lavengel® to be harmful to a healthy feline, we prefer to err on the side of caution.

Is Lavengel safe for humans?

Yes, Lavengel® was originally created for humans (you can read more about the back story on our About page, with the full story on this origin story blog post). It is comprised of nutrients and is safe to use on your skin to assist in the healing of a myriad of different skin conditions. You should not, however, put it in your eyes or use it if allergic to lavender.

Is it normal for Lavengel to numb pain?

Yes, this is normal, and if anything, it is one of the extraordinary benefits of Lavengel®.

People have reported that they notice a reduction in pain when applying Lavengel® to burns, cuts, shingles lesions, blisters, incision lines, and other issues.

Based on some testing done by a colleague of Dr. Clark, Lavengel® appears to have a numbing effect that is more significant than petroleum jelly, but less significant than lidocaine.

Is Lavengel unsafe to use on any skin issue?

We do not recommend using Lavengel® on large open wounds.

We also recommend using caution when applying Lavengel® on or near your dog’s nose due to its strong lavender scent when it is first applied. The strength of the scent fades shortly after being applied.

What happens if it gets in the eyes?

If you forget to wash your hands after application and get some in your or your dog's eyes, flush your/their eyes with cold water to dilute and remove the gel (it is water-soluble). It may sting, but it should not be harmful.

Is Lavengel flammable?

Nope.

Is zinc bad for dogs?

This came from a question we were asked, and here is Dr. Clark's response:

"Zinc is actually a required trace mineral for all mammals, and the minimum requirement for dogs is 36 mg/kg of the dogs body weight. A kilogram is 2.2 pounds, so a 60 pound dog (27.3 kg) would require ~983 mg of zinc per day to meet the minimal requirement for zinc.

An 8-gram tube of Lavengel contains 26 mg of zinc for the entire tube, and the tube is used for multiple topical treatments. If you had 100 treatments per tube, the dose that a dog could lick off would be 0.26 mg per treatment. We recommend 2 to 3 treatments per day so the daily maximum dose would be 0.78 mg of zinc.

There are toxicity issues with high levels of zinc, and the LD acute toxicity is 100 mg/kg of body weight. Most zinc toxicities are from consumption of a penny (mostly zinc) or consumption of zinc phosphides, which are found in gopher, mole and vole poison baits.

Zinc deficiency, on the other hand, is common and results in vomiting, loss of pigmentation in hair, retarded growth, evacuation, and delayed wound healing.

I am trained in human and animal nutrition, and we researched the safety of Lavengel® thoroughly during the decade of product development and research prior to our launch."

Miscellaneous

Does Lavengel help with shingles in people?

Yes, it can! Although it seems to be an odd place to begin, Lavengel was originally created to help with shingles lesions.

According to unpublished research done by its inventor (a biochemist and researcher), Dr. Andy Clark, Ph.D, RD, Lavengel appears to disrupt the Herpes virus that causes shingles, and its ingredients and high-absorption rate allow it to offer relief for a substantial amount of time.

You can read a brief version of our backstory on our About page, or, if you would like to see the full story told by Dr. Clark, see this origin story blog post.

As with any product, we cannot guarantee that Lavengel will help with every case of shingles. The data that we have are purely anecdotal at this time (i.e., people have told or written to us).

Here is one such example from June 2023, when we received this very unique review from a lady in Tennessee:

Mom and I read an article in the Johnson City Press paper telling all about the origins of Lavengel. The following week I got word that my 90 year old father-in-law, Wilmer, was experiencing a terrible case of shingles involving his ears and head, and he was miserable! In such pain.

He said, "I'm so miserable I can't even sleep at night! My head and ears!!

"Well, [I told him] I got something I want you to try. I just want you to use this and tell me if it helps...and don't worry about the part that says it will make your coat shiny! 🤣.

Two days later, 3 different family members at 3 different times called to say it was the ONLY thing in two weeks that had given him any relief! They purchased another tube and Wilmer told me that was the most AMAZING stuff he had ever seen!

We have continued to use it on ourselves as well as a hot spot on the dog that was refusing to heal. We showed our local vet the improvement after just 4 applications and he was impressed to say the least!

Thank you so much for creating this product for our beloved animals, and I just wanted everyone to know that we humans can also benefit!

What's with the metal tube?

Because we don’t use preservatives, we have to use packing that helps Lavengel® last.

The aluminum tube prevents oxygen from getting into the product. Over time, oxygen denatures the gel, which may make it less effective. Aluminum is superior to plastics in this aspect.

Simply getting some gel out of the tube will not lower its efficacy - you would have to expose it to the air for several hours. When you apply Lavengel® directly to skin, it is absorbed quickly and begins to do its glorious work.

Is Lavengel approved by the FDA?

Not currently. Lavengel® is considered a topical nutritional supplement by the U.S. Food and Drug Administration.

Simply put, FDA approval requires an immense amount of explicit research (i.e. monetary capital) that is currently outside of our scope. The vast majority of pet products are not evaluated or approved by the FDA.

How do you handle returns?

Please visit our Shipping + Returns page.

Who owns Lavengel?

Lavengel® is owned by AOX Biopharma, LLC (formerly RTD Neutraceuticals, LLC), a small, privately-held company based in Saint Charles, Illinois.

Is Lavengel still being researched?

Lavengel® and its trademarked formula AOXaid™ will never stop being studied!

It was tested and researched for ten years before commercialization because we wanted to offer a truly effective, verified, consistent, and stable product.

After years of study, it has been proven to help more and more problems and irritations. Therefore, its research will continue on new issues and subjects.